Safety, Delivery & Returns


Safety & Care

Please adhere to the following instructions to ensure that your AccentsUK piece/s are given their best life. Avoid the jewellery being in contact with heat & chemicals like perfume, deodorant and alcohol. To clean any pieces, use a dry cotton cloth. Ideally pack in an air tight container after use. Keep small pieces out of reach of children.


Delivery

At this moment in time we only deliver in the United Kingdom.

All orders are posted via Royal Mail 2nd Class Signed for delivery

For Special Next Day delivery there is an additional charge, please email us on enquiries@accentsuk.co.uk for us to be able to follow through and better assist you with this.

If an incorrect address has been provided and the products have been shipped or Royal Mail are unable to deliver (and the parcel has not been collected from the local post office using the details from the red card Royal Mail leave if this occurs), there is a delay of up to 4 weeks for the package to return back to us before we can resend this. It is the customers responsibility to pay the additional fee for the items to be resent. The additional postage fee depends upon the size of the package.


Returns & Exchanges

AccentsUK is exchange only. As we are an independent online boutique we do not offer refunds at this moment. An exchange request needs to be made to enquiries@accentsuk.co.uk within 7 days of receiving the item; exchanges can be made with any other items of the same price. You have the opportunity to chose an item that is higher in value by simply paying the difference; if the exchange item chosen by the customer is lower in price the difference will not be refunded. We are happy to replace an item that has a manufacturing issue, for this an exchange request needs to also be made within 7 days of receiving the product/s including photographs of the faulty product to enquiries@accentsuk.co.uk.

All claims are assessed on a case by case basis and we will then get in touch with what options are available. AccentsUK will review the images and approve accordingly. The exchanged/replacement product will be sent once the initial product/s have been returned to us in their original condition and packaging. Customers are advised to contact us for the return address. All customers are responsible for their own shipping fees when exchanging items. For hygiene reasons earrings are not replaceable/exchangeable.

We ensure that all of our pieces are of high quality and take the utmost care in our packaging too; should there be any problems please contact us at enquires@accentsuk.co.uk.


Data Protection Act 2018

AccentsUK will only use the data you provide to fulfil our service. Data will be collected via the contact form and through email when requesting to purchase our products. We will only use your data to be able to fulfil our service to you as our customer, and to be able to use as a proof of purchase for yourselves as well as us. Your data is stored safely and not shared between parties. Our website is hosted by WordPress, and any data that may be stored by them is safe and secure.